Solutions
TalkZen is one product, not four. What changes is the rules you write and the channels you connect — here is how that looks in four trades.
Online shops
Most abandoned baskets are a question nobody answered: will it arrive before Friday, does it come in blue, what happens if it does not fit.
A rule you might write
Where is my order
“Ask for the order number first. If they give one, hand the chat to a person with the number in the notes.”
How rules workClinics, salons, workshops
Half the enquiries arrive after you have closed. An assistant that takes a name and a number turns those into callbacks instead of lost customers.
A rule you might write
Appointment requests
“Never confirm a time yourself. Take their name, number and what they need, and say someone will confirm.”
How rules workSupport teams
The same twenty questions make up most of the queue. Handled automatically, your team gets back the hours it spends retyping them.
A rule you might write
Complaints
“Apologise once, don't argue, don't explain policy. Take their phone number and hand the chat to a person immediately.”
How rules workSales teams
A message that arrives while someone is on the pricing page lands very differently from an email the next day.
A rule you might write
Price questions
“Give the price from the knowledge base. If they hesitate, mention the free trial and offer to book a call.”
How rules workInstall the widget in one line, invite your team, and try everything free for 14 days.
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